Terms & Conditions
Please read before booking. These policies ensure fairness, safety, and a consistent standard of care for all clients.
La Pelle Skin & Health is a dermal clinician–led clinic providing evidence-based treatments focused on long-term skin health. By booking with us, you agree to follow our clinic policies designed to support safe, appropriate and professional care.
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Your First Visit & Consultation
Your journey at La Pelle begins with a professional skin consultation. This allows your Dermal Clinician to understand your skin, discuss your concerns, and create a personalised treatment plan suited to your skin’s health and goals.
During your consultation we may review your skin history, lifestyle factors, and treatment options. Treatments are not always performed on the first visit, as this ensures safe planning, appropriate preparation, and the best possible outcomes.
2
Treatment Approach
Healthy skin takes consistency and the right approach over time. Your clinician may recommend a treatment plan and ongoing schedule to support long-term results rather than short-term or one-off treatments.
Pre-booking future visits can help maintain appropriate treatment timing and support steady progress.
3
Visiting the Clinic
Please arrive 10–15 minutes before your first appointment to complete the required consultation and consent forms and allow adequate time for your initial assessment.
To help us provide appropriate and personalised care, please bring:
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A list of your current skincare products.
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Details of any current medications and relevant medical information.
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Any referrals, if applicable.
Children & Clinic Policy
To maintain a calm, professional treatment environment and ensure client safety, our clinic operates as a child-free space. Children are not permitted in the clinic, and we kindly ask that alternative childcare arrangements be made prior to your appointment.
Thank you for your understanding and cooperation.
4
Pricing & Payments
As every client's skin concerns, treatment requirements and clinical goals are different, pricing is provided following an initial consultation and assessment.
Your clinician will discuss recommended treatments, associated costs and suitable options in consideration of your skin needs, priorities and budget. All pricing will be communicated transparently before treatment proceeds.
Pricing may vary depending on the treatments, products and materials required, and may be reviewed periodically in response to changes in supplier and operating costs.
Accepted payment methods:
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Card
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Afterpay
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PayPal in 4
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Bank transfer
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Cash
Payment is required prior to treatment unless an alternative arrangement has been agreed upon in advance.
Payment plans for eligible packages or programs may be available at the discretion of the clinic and must be discussed and agreed upon with your clinician before commencement.
5
Cancellations
We kindly ask for at least 48 hours notice if you need to reschedule your appointment. Late cancellations or missed appointments may result in the booking deposit or treatment fee being charged.
6
Home Care & Treatment Results
Following your recommended home care and treatment schedule may help support treatment outcomes and ongoing skin health.
Results vary between individuals, and some skin concerns may require a series of treatments over time. Your clinician will discuss realistic expectations, treatment limitations and appropriate aftercare.
Depending on the treatment performed and individual skin response, temporary effects may include redness, dryness, irritation, flaking or temporary breakouts. Other treatment-specific adverse reactions may also occur and will be discussed as relevant to your procedure.
7
Medical Considerations
Please inform your clinician of any relevant medical conditions, medications, allergies, or recent skin treatments before your appointment. This information helps us assess treatment suitability, identify potential risk factors and determine appropriate care.
In some cases, treatment may need to be postponed or modified, or referral to a GP or dermatologist may be recommended before proceeding.
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Memberships, Packages & VIP Programs
Our memberships and programs are designed to support consistent treatment timing, personalised skin management and long-term skin health.
Pricing & Personalised Treatment Plans
We take a personalised approach to skin health, tailoring treatment recommendations to each client's skin concerns, clinical needs, and long-term goals.
As every client's skin and treatment requirements are different, pricing is discussed and provided during your initial consultation following a skin assessment. We take the time to understand your priorities and budget, explain our recommendations and outline the associated costs before proceeding.
Pricing reflects the treatments, products and materials required, as well as the supplier and operating costs involved in delivering our services. As these costs may fluctuate, pricing may be reviewed and updated periodically.
Our priority is to provide clear recommendations and transparent pricing, allowing you to make informed decisions about your skin journey with confidence.
Membership Commitment & Cancellation
All memberships require a minimum three-month commitment, after which they continue on a month-to-month basis unless cancelled.
Following the initial three-month commitment, memberships may be cancelled by providing 30 days’ written notice.
Initial Consultation
All new clients must complete an initial consultation to assess skin concerns, discuss clinical goals, and determine the suitability of recommended treatments and membership options.
Monthly Inclusions
Monthly inclusions, including treatments and membership benefits, must be used within the applicable membership period and do not roll over unless otherwise stated.
Membership Eligibility & Transfers
Membership benefits are non-transferable and may only be used by the registered member.
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Membership Payments
If a scheduled membership payment is unsuccessful, a late fee may apply. We encourage contacting the clinic prior to the due date if you require assistance with payment arrangements.
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VIP, Package and Membership reschedule/ cancellations
Late cancellations or missed appointments may result in the session being redeemed from your membership or package.
Membership fees and program payments are non-refundable once commenced. Members may cancel future renewals at any time, however unused inclusions are not redeemable after cancellation.
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Membership Renewal
VIP Programs and memberships may be renewed at the end of the program period. Updated pricing or inclusions may apply at the time of renewal.
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Clinical Practice & Risk Acknowledgement
All treatments carry potential risks, and individual responses and outcomes may vary. The nature of each treatment, including relevant risks, potential adverse reactions, limitations and expected outcomes, will be discussed as appropriate before treatment proceeds.
Treatment recommendations are made following individual assessment, with consideration given to skin concerns, medical history, treatment suitability and relevant risk factors.
Our clinic follows established treatment protocols and risk-management procedures. However, no treatment can be guaranteed to be entirely without risk or to produce a particular outcome.
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Refunds, Exchanges & Change of Mind
La Pelle Skin & Health Clinic does not offer refunds for change of mind, subject to any rights or remedies available under Australian Consumer Law.
Treatments, Packages & Programs
Payments, deposits and prepaid services are subject to the applicable booking, package or program terms. Cancellation, non-attendance or non-use of prepaid services does not automatically entitle a client to a refund.
Memberships & VIP Programs
Memberships and VIP programs commence at enrolment. Payments are non-refundable for change of mind, subject to applicable rights under Australian Consumer Law. Cancellations and unused inclusions remain subject to the relevant membership or program terms.
Retail Products & Exchanges
Change-of-mind returns or exchanges for retail products are not offered unless otherwise agreed by the clinic. Products that are faulty, not as described or otherwise covered by consumer guarantees will be addressed in accordance with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available to clients under Australian Consumer Law.