Dermal Terms and conditions
Please Read below before booking in with our clinic. These are to ensure fairness and safety for all our clients. We want to ensure respect for our Clinician and the protection of the Dermal Clinic.
Clinical. Faith-led. Results-focused.
Welcome to La Pelle Skin & Health—a professional skin clinic delivering evidence-based, medical-grade treatments in a nurturing and faith-aligned environment.
We are not a day spa. We are an Allied Health-led clinical practice that is committed to transforming your skin health through science, consistency, and care. Our Dermal Clinician has over 4+ years of university education and is registered with the ASDC, with experience in treating complex skin concerns.
By booking with us, you agree to the following terms that protect your journey, our clinic, and the integrity of the services we provide.
Your First Visit & Consultation – What to Expect
Your skin journey at La Pelle begins with a thorough, evidence-based consultation—not with a treatment. This is intentional and essential.
On your first visit, you can expect:
✔️ A warm welcome and a calm, professional environment
✔️ A detailed skin analysis and review of your history, lifestyle, and concerns
✔️ Clinical photography or assessment as needed
✔️ Education on your skin condition(s), triggers, and treatment options
✔️ A patch test (where applicable)
✔️ A custom treatment plan designed specifically for your skin’s goals and health
We do not perform treatments at the first appointment.
This is to allow adequate time for assessment, safety checks, and to ensure there is no risk in rushing into procedures without clear understanding or preparation.
Program-Driven, Not One-Off Focused
We are not designed for quick, one-off treatments or casual drop-ins.
Why?
Because skin health requires more than a single session—it takes consistency, trust, and the right strategy over time.
That’s why our clinic has been intentionally built around treatment programs and membership pathways.
These allow us to:
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Build rapport and clinical trust with you
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Maintain consistency in timeframes, which is critical for results
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Support your skin through each phase of treatment
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Ensure follow-up care and homecare compliance
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Help you feel guided—not left wondering what’s next
We do offer pay-as-you-go options, but we’ll always explain that this approach may not be the most effective in reaching long-term goals if visits are inconsistent. Our programs are carefully designed to prevent unrealistic expectations, rushed outcomes, or incomplete care. We strive in making skin and health care long term sustainable, affordable and accessible.
Pre-Booking for Best Outcomes
We pre-book your treatment plan at your consult to:
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Reserve your space in our schedule
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Keep your skin on track with the correct clinical timing
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Ensure your commitment and our consistency
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Avoid delays that could affect progress
We focus on treatment programs and memberships—because skin health requires commitment, consistency, and trust. We will pre-book your treatments in advance to ensure we stay within the clinical time frames required for best results.
We deeply value your time and investment, and we match that by planning your journey with clinical structure and compassionate care.
Visiting Clinic
When visiting the clinic, please arrive 10-15 minutes early on your first visit to have enough time to fill out consent forms and get the best out of your time with our Clinician. If unsure of the address or finding of the clinic, check your pre-booking email from us or contact the clinic for assistance.
When arriving our Clinician, specialist or admin team will welcome you into the waiting area.
Please bring belongings, medical referrals, medications, and skin care you are currently using.
Bringing a child?
Please notify us in advance. For safety reasons, children cannot enter treatment rooms during laser or light-based therapies.
Treatment + Skincare Pricing
All prices are listed on our site and are final. They may be subject to change at any time to conform to changes in costs from suppliers.
Remember that you are visiting an allied health professional registered with the ASDC who has undertaken further stuides in Science for 4+ years. You are paying for her treatment, knowledge, experience, and qualifications. Further, she goes above and beyond for her time, providing you with treatment bookings contact, follow-up texts/emails, pre/post care, etc.
The costs cover more than just your appt but the general costs of running a dermal clinic. Please check pricing before arriving to see if it is within your budget. Our Clinician strives to be an affordable clinic; hence, with her private setup and communication, she is always willing to create a plan you are comfortable with while delivering the best outcomes for your skin's health.
Payment
Payment is due before the Clinician performs any treatment. If on a package plan, we require 50% of the pack paid for before the first treatment and complete payment before the second treatment. Please remember that when consenting to a package split payment plan, you agree to the total amount and must have funds to pay on the second visit. If you reschedule the second appt to a later date, the second part is still due by the invoice date.
If you do not have funds on the second visit, a late payment fee will be added per month it is overdue. This will be a $50 incurred fee. Terms will be reconsidered if communication with our Clinician is made before the due date to further assist you in making payment.
We send via email / text an invoice that you may make payment via:
Invoice options: Pay Pal, Manual Card entry, or Afterpay
Cash
Bank transfer
Square Eftpos
Cancellation/ Refund or exchange Policy
There are no refunds or exchanges for changes of mind. All payments made are FINAL!
Please understand that we do not give cash or any other refunds for change of mind. ALL treatment purchases are final.
The booking deposit will be redeemed if you cancel or reschedule an appt within 48 hours of your initial visit.
If this occurs within a 48-hour window on a treatment plan, 100% of treatment service will be redeemed.
Due to the demands of the holiday season this December, if you are not on a plan and paying as you go before being able to reschedule an appointment, payment covering the treatment booked will need to be provided.
Homecare Compliance
You should not scratch, pick, pull at, or abrade the treated skin.
Please understand that direct sun exposure and using a tanning booth are prohibited during this treatment time and that SPF 50 physical sun protection must be applied daily.
To achieve maximum results and avoid complications, the recommended home care routine must be followed. Please understand that if you alter the routine or use products not recommended by our Dermal Clinician, the results could be changed or inhibitive.
Medical clearence
Please inform our Clinician of any health conditions to ensure duty of care and safety.
Furthermore, we encourage a minimum of 12 months of skin cancer check clearance.
Please be aware our clinician may, in consult discuss / referr you to a GP (health professional) to receive medical clearance prior to performing specific treatments i.e. skin tag, seborrheic keratosis lesions and other pigmentary lesions
Nature of Treaments
Please understand that there are no guaranteed results from treatment. Many variables exist, such as age, sun damage, ongoing exposure, smoking, excessive alcohol intake, climate, diet and water intake, skin thickness, and sensitivity.
Considering the time frame of results, it may take several treatments to obtain the desired results.
Clinic Results and Exspectations
The result of a one-time treatment may not show results instantly, but once you commit to a series of prescribed treatments it may provide improvement. However, in order to see significant results, these treatments need to be done in a series by the recommended time frame and in combination with following before and aftercare.
General and common side effects from post procedure
These side effects mainly occur within 24-72 hours of most advanced dermal treatments and should subside as skin goes through wound healing and tissue repair. Our clinician will provide verbal and written post-care to assist with your downtime and a follow-up text/ email after your first modality treatment.
.Redness and Swelling
. Dryness
∙ Itching or irritation
∙ Skin peeling or flaking up to 14 days after the treatment
∙ Hyperpigmentation
∙ Acne breakouts
∙ Reactivation of ‘cold sores (Herpes Simplex)