Membership Terms & Conditions
Please Read below before booking in with our clinic. These are to ensure fairness and safety for all our clients. We want to ensure respect for our Clinicians and the protection of the Dermal Health Clinic.
Visiting Clinic
When visiting the clinic, please arrive 10-15 minutes early on your first visit to have enough time to fill out consent forms and get the best out of your time with our Clinician. If unsure of the address or finding of the clinic, check your pre-booking email from us or contact the clinic for assistance.
When you arrive, our Clinician or admin team will welcome you into the waiting area.
Please bring your belongings, including any medical referrals, medications, and skin care products you are currently using.
Please inform the clinic if you need to bring a child; if light-based treatments are booked in, they will not be able to enter the treatment room.
Membership Pricing
All prices are listed on our site and are final. They may be subject to change at any time to conform to changes in costs from suppliers.
Remember that you are visiting an allied health professionals registered with their organised bodies, such as the ASDC, who has undertaken further studies such as our Dermal Clinicians Bachelor of Dermal Sciences for 4+ years. You are paying for their treatment, knowledge, experience, and qualifications. Further, they go above and beyond for their time, providing you with treatment bookings, contact, follow-up texts/emails, pre/post care, etc.
The costs cover more than just your appt but the general costs of running a dermal health clinic. Please check pricing before arriving to see if it is within your budget. Our Clinicians strive to be an affordable clinic; hence, with the private setup and communication, they are always willing to create a plan you are comfortable with while delivering the best outcomes for your skin's health.
Payment
Depending on the chosen membership, a sign-up fee of $249-499 is due before the Clinician performs any treatment. Please note that when consenting to a membership, you agree to the specified amount and must have sufficient funds in your account to cover the weekly/ monthly payment as outlined in the agreement. If you reschedule an appointment for the month, memberships that provide one free skin and/or allied health treatment per month will automatically be redeemed and will be unavailable for use in future months.
If you do not have funds, a fee may incur per month it is overdue. This will be a $50 incurred fee. Terms will be reconsidered if communication with our Clinician is made before the due date to further assist you in making payment.
We send via email / text an invoice that you may make payment via:
Invoice options: Pay Pal (pay in 4 available), Manual Card entry, or Afterpay
Cash
Bank transfer
Square Eftpos
Cancellation/ Refund or exchange Policy
Membership fees are non-refundable. Members may cancel their membership anytime, but no refunds will be provided. There are no refunds or exchanges for changes of mind. All payments made are FINAL!
When cancelling membership, please keep in mind that from that moment onwards, all member benefits will no longer be redeemable.
Please understand that La Pelle Skin & Health clinic does not give cash or any other refunds for change of mind. ALL membership purchases are final.
If you cancel or reschedule an appt within 48 hours of your initial visit, the membership session will be redeemed.
If this occurs within a 48-hour window on a treatment plan, 100% of treatment service will be redeemed unless a $50 late fee is provided.
Medical clearence
Please inform our Clinician of any health conditions to ensure duty of care and safety.
Furthermore, we encourage a minimum of 12 months of skin cancer check clearance.
Please be aware our clinician may, in consult discuss / referr you to a GP (health professional) to receive medical clearance prior to performing specific treatments i.e. skin tag, seborrheic keratosis lesions and other pigmentary lesions
Membership Renewl
VIP Program members can renew their plan at the end of the membership period. Renewal fees may apply.
Membership Appt Scheduling
Appointment Scheduling: Members are encouraged to schedule appointments to ensure availability. Members may be given priority booking, but it is subject to availability.
Membership Benefits
Please review the benefits of the VIP and Allied Health memberships for each.