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Marble Surface

 FAQ 

TOP QUESTIONS WE HEAR FROM CLIENTS

What treatments do you offer?

La Pelle Skin & Health Clinic offers clinician-led skin consultations, treatment planning and a range of dermal, laser, light-based and complementary services.

Depending on individual suitability, our services may include:

  • Skin consultations and personalised treatment planning

  • Treatments supporting concerns such as acne, pigmentation, redness, scarring, uneven texture, ageing-related changes and unwanted hair

  • Chemical peels, including selected TCA treatments and TCA CROSS

  • Diamond-tip microdermabrasion

  • Microneedling

  • Dermaplaning / epidermal levelling

  • IPL hair reduction, pigmentation, vascular and skin-rejuvenation treatments

  • Q-switched laser tattoo removal, laser toning and carbon laser treatments

  • Non-ablative fractional laser

  • LED phototherapy

  • High-frequency treatment

  • Electrolysis

  • Diathermy for selected benign skin irregularities and superficial vascular concerns

  • Manual lymphatic drainage

  • Selected brow, lash and beauty services

We also offer skin-health and lesion-assessment pathways in collaboration with dermatologist Dr Phil Tong through DermScreen, where clinically indicated.

Treatment suitability is determined following consultation. Services may change, so please refer to our current online booking menu or contact the clinic for availability.

Do I need a referral to book an appointment?

No. You can book directly through our website or contact the clinic.

In some circumstances, your clinician may recommend or require information, medical clearance or referral from a general practitioner, dermatologist or another healthcare practitioner before treatment can proceed.

What should I expect during my first appointment?

During your first appointment, a Bachelor-qualified Dermal Clinician will discuss your concerns, goals, medical history, medications, skincare and previous treatments.

Your clinician will assess your skin and explain suitable treatment and home-care options. Clinical photographs or imaging may be recommended to document your presentation and monitor progress.

If a concern requires medical diagnosis, further investigation or management outside our scope, we will discuss an appropriate referral pathway with you.

How do I know which treatment is right for me?

The most appropriate treatment depends on your skin presentation, medical history, medications, previous treatment response, goals and individual risk factors.

A clinician will assess these factors before recommending treatment. The recommended modality, treatment intensity or treatment plan may change as your skin and clinical needs evolve.

Are your treatments safe?

All treatments carry potential risks, and no treatment can be described as completely risk-free.

We prioritise client safety through consultation, health and contraindication screening, informed consent, appropriately trained clinicians, infection-control procedures, protective measures and individualised treatment planning.

Before proceeding, your clinician will explain the expected reactions, material risks and aftercare relevant to your proposed treatment. Treatment may be modified, postponed or declined when it is not considered appropriate.

How long will it take to see results?

Results and treatment timelines vary according to the concern, treatment performed, treatment intensity and individual response.

Some clients notice changes shortly after treatment, while other outcomes develop gradually over several weeks or require multiple sessions. Maintenance treatment may also be recommended.

Your clinician will discuss realistic expectations and review your progress throughout your treatment plan. No specific result can be guaranteed.

Do you offer consultations?

Yes. We offer comprehensive in-clinic skin consultations.

Virtual consultations may also be available where appropriate. Some concerns and treatment recommendations require an in-person assessment before advice can be finalised or treatment can proceed.

What should I do before treatment?

Preparation varies between treatments. Your clinician will provide instructions relevant to your proposed procedure.

You may be asked to avoid sun exposure, tanning, selected active skincare products, exfoliation, waxing or other treatments for a specified period.

Please tell us about your medical conditions, medications, supplements, allergies, pregnancy or breastfeeding status, recent procedures and any changes to your health.

Do not stop or alter prescribed medication unless advised by the healthcare practitioner who prescribed it.

Are there any risks or side effects?

Yes. Expected reactions and potential risks vary depending on the treatment and your individual circumstances.

Possible reactions may include redness, warmth, swelling, tenderness, dryness, peeling, sensitivity, bruising or temporary changes in skin appearance. Less common complications can include infection, pigmentary changes, burns, delayed healing, scarring or an unexpected treatment response.

Not every risk applies equally to every treatment. Your clinician will explain the expected reactions and material risks relevant to the specific treatment proposed before obtaining your consent.

Do you offer payment plans or accept health insurance?

We accept card and cash payments in the clinic, along with available options such as Afterpay, PayPal Pay in 4, approved payment arrangements, memberships and treatment programs.

Eligibility, fees and terms vary between payment providers and clinic programs.

Dermal and cosmetic treatments are generally not claimable through private health insurance. 

How do I book an appointment?

You can book online through our website, call the clinic or contact our team by email.

If you are unsure which service to select, we recommend beginning with an initial skin consultation so we can assess your concerns and provide appropriate recommendations.

How can I cancel or reschedule my appointment?

Please provide at least 48 hours’ notice if you need to cancel or reschedule.

Late cancellations and missed appointments may incur a fee in accordance with La Pelle Skin & Health Clinic’s Terms and Conditions. Please review the current Terms and Conditions on our website for complete booking and cancellation information.

What should I bring to my appointment?

Please bring or provide:

  • Any referral or medical-clearance documentation relevant to your appointment

  • A current list of medications and supplements

  • Details of relevant medical conditions, allergies and previous procedures

  • Information about skincare products you currently use

  • Any questions or concerns you would like to discuss

Please do not bring physical medication unless specifically requested. A current medication list or clear photographs of the labels are generally sufficient.

Do you offer treatments for children and teenagers?

We provide selected consultations and age-appropriate services for children and teenagers where the treatment is suitable and within the clinician’s scope.

Parental or guardian involvement and consent may be required. Some treatments have minimum-age requirements or may require medical assessment or referral.

Please contact the clinic before booking so we can advise which appointment is appropriate.

Do you diagnose skin conditions?

Dermal Clinicians assess skin presentations and provide dermal treatment, education and supportive skin care within their professional scope.

We do not replace medical diagnosis or management. Where a concern requires diagnosis, prescription treatment, investigation or specialist management, we may recommend referral to a general practitioner, dermatologist or another registered health practitioner.

Where clinically indicated, La Pelle can facilitate selected dermatologist-supported assessment pathways through Dr Phil Tong and DermScreen.

How can I contact the clinic if I have more questions?

You can contact La Pelle Skin & Health Clinic by phone, email or through the contact form on our website.

We are happy to assist with general service and booking questions. Individual treatment recommendations, suitability, expected session numbers and personalised pricing may require a consultation and cannot always be determined by phone or email.

 

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